Shipping policy

🇳🇿 Shipping Locations

We currently ship to all residential and business addresses within New Zealand.

🚚 Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

During peak periods or promotional events, processing times may extend slightly.

📦 Delivery Timeframes

Estimated delivery times within New Zealand:

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

Please note that delivery times are estimates only and may vary depending on your location or courier delays.

💰 Shipping Costs

Shipping rates are calculated at checkout.

We may offer:

  • Free standard shipping on qualifying orders

  • Promotional shipping discounts during sales events

All prices are displayed in NZD.

🔎 Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

If you have not received tracking details within 3 business days, please contact our support team.

⚠️ Delays & External Factors

While we work with reliable courier partners, delays may occur due to:

  • High parcel volumes

  • Weather conditions

  • Public holidays

  • Rural delivery areas

We are not responsible for delays caused by third-party couriers, but we will always assist you in resolving any issues.

📍 Incorrect Address Information

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately before dispatch.

📬 Lost or Damaged Parcels

If your parcel arrives damaged or has not been delivered within the estimated timeframe, please contact us within 7 days of the expected delivery date.

We will investigate the issue and arrange a replacement or solution where applicable.

💬 Contact Us

For any shipping-related inquiries, please contact:

Email: support@shopnovaq.com
Response Time: Within 24–48 business hours